Client Success Representative, Profit Keeper

Remote - West Chester, PA

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with PrimePay - a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company. 

PrimePay is the leading provider of work-tech solutions and services in the United States and we are seeking our next Client Success Representative, ProfitKeeper.  ProfitKeeper, a Division of PrimePay, LLC is searching for our next Client Success Representative (CSR) ready to work with our leading edge technology and help drive our amazing products. At ProfitKeeper, you’ll have the opportunity to make a huge impact as you work with other passionate people.  Our CSR's are critical to the success of our organization. They are the "face of ProfitKeeper" and the first line of contact for customers experiencing issues or needing help using our products. Our CSR's must be passionate about helping our customers solve problems with a sense of urgency. The delivery of that service can be the difference between success and failure for our customers.

A successful candidate will have excellent customer service skills as well as good analytics, critical thinking and troubleshooting skills.

At PrimePay, we are seeking those excited to build, create, and innovate. We are problem-solvers who move quickly, collaborate with agility and differentiate through people, purpose and commitment.  With a 30+ year history, we are writing the next chapter of our journey with a focus on great technology, a People First Culture and a commitment to personal and professional growth. At PrimePay, our extraordinary people create our future every single day.  Interested? Join us in our evolution!

The Client Success Representative responsibilities include: 

  • Address and resolve incidents and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets
  • Manages all incidents and requests to ensure that work is completed to the customers’ satisfaction
  • Builds strong relationships within ProfitKeeper by working across organizational boundaries to resolve customer incidents and requests
  • Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures
  • Identifies, evaluates, promotes, and implements customer support best practices
  • Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact
  • Use creativity and innovation to automate and streamline processes and procedures 

Success will come if you have: 

  • An excellent telephone manner along with the ability to handle challenging support situations with a calm and methodical approach
  • Ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution
  • Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause
  • Strong team player, excellent communication skills, excellent organizational skills, self-motivated, driven and flexible
  • Good interpersonal skills for written, oral and face to face communications, both within technology and the business

PrimePay Offers:

  • A competitive salary of $40 - $50K based on experience      
  • Access to personal, group training and career advancement
  • Leadership development through individualized support and career mentoring
  • Medical, dental and vision insurance, 401(k) with match, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD